At Thomas Logistics LLC (DBA: Discount Promos), we are committed to providing reliable, transparent, and high-quality logistics, dispatch, and promotional services. This Services Policy explains how our services are delivered, managed, and maintained to ensure consistent client satisfaction and operational efficiency.
1. Scope of Services
We offer a wide range of professional services, including but not limited to:
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Freight and logistics coordination
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Route planning and dispatch management
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Broker and carrier communication
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Rate negotiation and trip documentation
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Business branding and promotional solutions (via Discount Promos)
Each service agreement will specify the scope, pricing, and terms applicable to the client’s chosen plan.
2. Service Initiation
Services begin once a signed agreement or service request has been received, along with any required initial payment or deposit. Our team will then coordinate directly with the client to confirm schedules, routes, or project details.
3. Service Delivery
We aim to provide all services with accuracy, timeliness, and professionalism. Dispatch and logistics services are managed in real time, while promotional and branding services are delivered according to agreed timelines.
Clients are responsible for providing accurate and up-to-date business or shipment information to avoid delays or disruptions.
4. Recurring and Ongoing Services
Some of our services may involve ongoing or recurring charges, depending on the frequency and duration of client needs. Clients will be informed of all recurring billing terms before service initiation, and charges will be applied as outlined in the agreement.
5. Service Modifications or Cancellations
Clients may request modifications or cancellations of services by contacting us directly.
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Cancellations must be made at least 48 hours in advance of a scheduled dispatch or service window.
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Fees may apply for late cancellations or changes made after work has begun.
6. Client Responsibilities
Clients must:
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Provide accurate shipment, route, or business information.
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Maintain timely communication during service delivery.
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Make prompt payments according to agreed billing terms.
Failure to comply with these responsibilities may result in service suspension or termination.
7. Service Limitations
While we strive for excellence, certain factors—such as weather conditions, mechanical failures, carrier delays, or third-party disruptions—may affect service delivery. Thomas Logistics LLC (DBA: Discount Promos) is not liable for delays or losses caused by such uncontrollable circumstances.
8. Support and Communication
Our team offers dedicated client support and dispatch assistance.
📞 For immediate support, call (415) 275-4795
📧 For general inquiries or service updates, email info@thomaslogisticsllc.shop
9. Policy Updates
We may update this Services Policy periodically to reflect changes in our operations or client needs. The updated version will be posted on our website with a revised effective date.
Contact Information
Thomas Logistics LLC (DBA: Discount Promos)
📍 1104 Kennebec St, Oxon Hill, MD 20745
📞 (415) 275-4795
📧 info@thomaslogisticsllc.shop