At Thomas Logistics LLC (DBA: Discount Promos), we value our clients and strive to deliver professional, timely, and reliable logistics, dispatch, and promotional services. This Refund Policy outlines the terms under which refunds may be considered for services purchased from us.
1. Service-Based Nature
Our business provides intangible, service-based solutions such as logistics coordination, dispatch management, and promotional support. Because these services require dedicated labor, coordination, and time-sensitive execution, all sales are generally final and non-refundable once services have been rendered or initiated.
2. Eligibility for Refunds
Refunds may be considered only under the following limited circumstances:
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A duplicate payment was made in error.
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Services were not delivered as agreed due to an internal error on our part.
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A billing dispute was verified and approved by our management team.
To be eligible for a refund, you must notify us in writing within 7 business days of the charge or service date.
3. Non-Refundable Situations
Refunds will not be issued for:
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Completed or partially completed dispatch or logistics services.
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Delays caused by carriers, brokers, or third parties.
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Misunderstandings of service details after work has begun.
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Promotional or marketing design work that has been approved or delivered.
4. Processing Refunds
If your refund request is approved:
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Refunds will be issued to the original payment method within 7–10 business days.
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You will receive an email confirmation once the refund has been processed.
5. Contact Us
For refund inquiries or disputes, please contact our billing department:
Thomas Logistics LLC (DBA: Discount Promos)
📍 1104 Kennebec St, Oxon Hill, MD 20745
📞 (415) 275-4795
📧 info@thomaslogisticsllc.shop